At Sugar & Sloth we take your privacy very seriously.
We want you to know that any personal information you share with us is in safe hands, and your data will certainly never, ever be sold on to other companies (gross). Read on below if you'd like detailed information on exactly what data is collected and how it is used.
If you have any questions at all please feel free to contact us at firstname.lastname@example.org and we will be happy help.
Anita Perry is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at email@example.com.
Our website sugarandsloth.co.uk collects information on you, our customer, in two ways:
1. The information you manually provide to us when you make a purchase from our shop, fill out our contact form or sign up to our email newsletter. This information can be tied directly to you because it may contact your name, email address etc.
2. The information that is collected by our third-party partners. These partners include Google Analytics, Paypal, Stripe, Judge.me, Shipstation, ClickSend, MailChimp, Facebook & TikTok.
We have chosen to work with these companies because they are industry leaders in their fields.
We use Paypal & Stripe (for credit card payments) so that we can securely take payments without storing your financial details on our website.
You can also choose to pay with Clearpay. More information on Clearpay can be found here.
Sometimes we receive information for our third-party partners that is linked directly to you. An example of this is when a customer pays for an order using Paypal, we do not receive any credit card information, this remains safely stored within Paypal, but we do receive the information we need to fulfill your order, like your name & address.
We do not pass this information on to anybody who is not a part of the small Sugar & Sloth team, a contrator who works closely with us to help us fulfil your orders and run Sugar & Sloth e.g our Web Developer, or one of the trusted third-party companies whose services we use. We will only contact you with information about your order, or relevant information about Sugar & Sloth and Tiny Hug Club, for example to let you know your subscription box has shipped.
By providing us with your data, you warrant to us that you are over 13 years of age.
Fulfilling your order
To make sure you get your goodies in a timely manner we use the Royal Mail Postal Service or DPD, your details will be shared with them to enable us to fulfill your order. Your details may also be shared with other third parties such as courier companies, international postal services such as USPS and fulfillment companies, but only ever for the express purpose of fulfilling your order.
When you do choose to sign up to my email list you will only ever receive emails from Sugar & Sloth, and each email you receive will contain a very clear option to unsubscribe at the bottom. You can also email me at any time and I will delete your email address from my list.
Sugar & Sloth store your email address using a secure third-party partner - MailChimp, who are an industry leader for email management. Your details will not be shared with anyone else and will certainly never, ever be sold or traded with other companies (gross).
We may send you follow-up emails after you place an order, for example with shipping updates or to ask you to leave a review.
If you have any problems with this please feel free to email us at firstname.lastname@example.org and we will be happy to remove you from our email list. We'll be sad, but we'll act like grown-ups, I promise.
Our Contact Form
When you ask a question using our contact form, your information will only be used to reply to your question, you will not receive any marketing or offers from Sugar & Sloth, unless you have signed up to our VIP email Newsletter.
Signing up to the Tiny Hug Club Subscription Box
Thank you so much for joining the Sugar & Sloth Tiny Hug Club subscription box!
When you sign up you will receive emails about your order, for example, shipping updates. You may also receive information about Sugar & Sloth that may be of legitimate interest to subscribers, you can unsubscribe from these email updates at any time.
We protect your information by having SSL security installed on our website.
That's the green padlock you can see next to out web address and by taking payments through Paypal & Stripe we never store your credit card number on our website.
If at any time you would like to know exactly what information Sugar & Sloth has that is directly attributable to you, please feel free to contact us at any time by emailing email@example.com and we will be happy help.
We don't collect any Sensitive Data about you. Sensitive data includes things like your race or ethnicity, religious, political opinions and information about your health.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, we cannot deliver your order without your address). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
If you live in the UK or the EU, you have legal rights to your data, these include:
You may contact us at any time for a copy of the data we have relating to you. Please use the contact info below.
2. Change, restrict, delete.
You can ask for your data to be changed or deleted as you wish. This does not apply to data we must keep for legal reasons, for example to pay my taxes.
If you live in the UK or the EU and wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority. We would be grateful if you contact us first if you do have a complaint so that we can try to resolve it for you.
Anita Perry, Owner of Sugar & Sloth.
Sugar & Sloth ltd, Kingfisher House, Industry Park, Crickets Lane, Chippenham, SN15 3EQ