Tiny Hug Club FAQs
Every Tiny Hug Club box contains small parts, and sharp functional points.
Please never leave children unsupervised with these boxes, or their contents.
Our standard, safe for work box is swear word free, and designs can be enjoyed by the whole family.
Please keep pins, and other small items away from children, due to small parts, and sharp, functional points.
We have 4 magical tiers to choose from!
Digital Membership
⭐ Perfect for cosy digital hugs
£5 a month: Includes monthly downloadable colouring sheets, wallpapers, and access to past downloads.
Yellow Envelope of Joy
⭐ A sprinkle of happy mail each month
£12 a month: Includes all digital perks plus a cute physical envelope of stationery goodies, like prints, stickers, and cards.
UK shipping is free.
Rainbow Box of Happiness
⭐ Our most popular option!
£16 a month: Everything from the Yellow Envelope, plus an exclusive enamel pin.
Or choose to add an extra, sweary, enamel pin for an additional £3 per box.
UK shipping is free.
Rainbow Box XL
⭐ Our biggest box of joy!
£22 a month: Everything in the Rainbow Box, plus two extra stationery treats.
Or choose to add an extra, sweary, enamel pin for an additional £3 per box.
✨ See exactly what’s in each magical tier here
We ship worldwide! Here are the current rates:
- UK: Free
- Northern Ireland: Free
- USA: $15.00
- Canada: $16.00 CAD
- Australia: $17.00 AUD
- New Zealand: $19.00 NZD
- All non-EU European countries: £6.00
- Japan: ¥1,000 JPY
US Tariffs: All tariffs and import costs are charged upfront at the checkout, there will be no extra charges to pay on delivery.
We open the club up to new members on our waitlist once a month.
Non-members can join the waitlist here.
If you are already a club member, you don't need to join the waitlist, you are automatically guaranteed a box every month, until you choose to pause, or cancel your subscription.
Psst, if you choose the one-off box option when you ordered, you won't be subscribed for automatic renewal, and will need to re-join the waitlist for any future boxes you'd like, or to sign up for a monthly subscription.
One-off box orders don’t include club membership or the exclusive perks that come with it.
Yes, you absolutely can!
Here's a little vid to show you how :)
Log into your account here, then select "My Account" from the menu.
You will see your subscription, with a button at the top which says "Manage Subscription".
Press the button, then on "See more details" on your subscription.
Press "Edit" then change the variant in the drop down menu to "Add an additional, sweary or adult themed enamel pin to my box".
Hurrah, your box will be upgraded from your next renewal!
If you have a quarterly or annual subscription, and would like the remainder of your boxes in your current cycle to upgrade too, please pop an email to help@sugarandsloth.co.uk and we can help :)
Yes, you absolutely can!
Here's a little vid to show you how.
Log into your account here, then select "My Account" from the menu.
You will see your subscription, with a button at the top which says "Manage Subscription".
Press the button, then on "See more details" on your subscription.
Press "Edit" then change the variant in the drop down menu to "No Swears Please".
Your box will no longer contain an additional, sweary pin, from your next renewal!
If you have a quarterly or annual subscription, and would like the remainder of your boxes in your current cycle to be changed too, please pop an email to help@sugarandsloth.co.uk and we can help :)
We ship out boxes during the second full week of every month.
Check out our Instagram, or Facebook Group for a shipping update each month.
I'll also send you an email as soon as your box is on the way.
In the member's area, right here :)
Any goodies ordered from the members shop will be shipped in your next Tiny Hug Club box.
To change your address, please pop an email to help@sugarandsloth.co.uk :)
Please pop an email to help@sugarandsloth.co.uk if you'd like to change your email address.
You can pause your subscription at any time.
Log into your account here, then select "My Account" from the menu.
Click on the pink "Manage Subscription Button" and select "See More Details".
Scroll down to the bottom of the page, and click "Pause".
That's it, your subscription will be on pause, you won't be charged and you won't recieve anymore boxes.
To unpause your subscription, go back to the same page, and click "Resume Subscription".
When your subscription is paused, I'll pop you a reminder email to let you know what the next box theme is.
Then you can decide if you'd like to unpause your subscription, and get the next box.
If your subscription is paused, you can resume it at any time.
Log into your account here, then select "My Account" from the menu.
Click on the pink "Manage Subscription Button" and select "See More Details".
Scroll down to the bottom of the page, and click "Resume".
If you would like to change or update your payment method, please pop an email to help@sugarandsloth.co.uk, we're here to help.
Oh no, I'm so sorry if you're waiting for your box and it hasn't arrived yet!
We ship your boxes in the first 14 days of each month, and you'll receive an email when yours is on the way, hurrah!
UK club members
UK boxes usually arrive within 2-4 working days, but Royal Mail asks us to give 3 weeks before we class your box as lost, to cover any delays.
If your box hasn't arrived 3 weeks after we posted your box, please pop an email to help@sugarandsloth.co.uk.
Overseas club members
International boxes usually arrive in 2-3 weeks, but if there are any local or customs delays, they can occasionally take up to 6 weeks to arrive.
Please pop an email to help@sugarandsloth.co.uk if your box hasn't arrived 6 weeks after we posted it.
If you're worried about your box at all, please email help@sugarandsloth.co.uk, we're here to help :)
Thank you so much for joining in with our Tiny Hug Club subscription member's monthly colouring competition!
Each month, subscription box members will receive a colouring page in their box (it's on the back of the calendar page!)
There will also be a downloadable version available in the Tiny Hug Club member's area, for box and digital subscribers.
To enter, just colour your picture, and post it to your socials, tagging @sugarandsloth so we can see!
For a bonus entry, please post your beautiful colouring in our Besties Facebook group, or the Tiny Hug Club members Facebook group.
We'll pick a winner from our socials, AND another winner from the Facebook groups, after the 15th of the month AFTER this month's theme.
For example, your April box colouring competition would end on 15th of May, with the winners being announced soon afterwards :)
Please pop an email to help@sugarandsloth.co.uk if you have any questions about the colouring competition.
Thank you so much for sharing your beautiful creations each month, I love seeing them! x
Thank you for being part of the club, we've loved having you!
You can cancel your monthly subscription box at any time by logging into your account, as long as it’s at least 24 hours before your renewal date.
Here's how to cancel your subscription.
Log into your account here, then select "My Account" from the menu.
You will see your subscription, with a button at the top which says "Manage Subscription".
Press the button, then on "See more details" on your subscription.
Scroll all the way to the bottom and click the "Cancel Subscription" button.
If you prefer to cancel by email, please send your request to help@sugarandsloth.co.uk at least 2 working days before your renewal date. This gives us enough time to process your request and ensure you’re not charged for the next box.
Please note: If your email is sent less than 2 working days before your renewal, we may not be able to cancel your subscription in time, and your next box may still be processed.
